Refund Policy

Thank you for shopping at our online store. Our commitment is to provide high-quality products and services, ensuring your satisfaction with your purchase.

To maintain a fair and effective policy, we require customers to receive the product and wait at least 30 days before requesting a refund. This period allows for proper use and evaluation of the item’s effectiveness.

If you are not satisfied with your purchase and would like to request a refund, please contact us at info@easemotionstore.com with your order number and the reason for the request. We will review your request and respond as soon as possible.

Once we receive your refund request and verify that it meets the eligibility criteria, we will process the refund to your original payment method.

If you have any questions about our refund policy or process, please do not hesitate to contact us at info@easemotionstore.com. We appreciate your understanding and cooperation with our 30-day refund policy.

Damages and Defects

Please inspect your order upon receipt and contact us immediately if the item is defective or if you received the wrong product. We will resolve the issue as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable products (such as food, flowers, or plants);

• Custom products (such as engraved or personalized items);

• Personal care products (such as beauty and hygiene items);

• Items considered hazardous, flammable, or liquid;

• Gift cards.

If you have any questions about your product's eligibility for a refund, please contact us before initiating a request.

Exchanges

If you would like to exchange an item, please place a separate order for the new product after your return request has been accepted.

European Union 14-Day Cooling-Off Period

If your product is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. The product must be in its original condition, unused, with tags and intact packaging.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days.

If more than 15 business days have passed without receiving your refund, please contact us at info@easemotionstore.com

Important Note on Product Specifications

All technical information regarding the product, including size and color, is clearly detailed on our website. If a refund is requested due to size or color issues resulting from a failure to review these details, a fixed return shipping fee of $18 will be deducted from the refund amount to cover return shipping costs to the supplier.

 

Shipping Policy

Thank you for shopping at Solare! We are committed to providing you with the best possible shopping experience, including efficient and reliable shipping.

Processing Time:

• All orders are processed within 1-2 business days.

Shipping Times:

• Our standard shipping times range from 8 to 15 days from the date of purchase. Please note that these are estimated delivery times and may vary depending on factors such as destination, carrier delays, and peak seasons.

Order Tracking:

• Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track your order using the provided tracking number and the carrier's website.

Delivery Issues:

• If you encounter any issues with the delivery of your order, please contact our customer support team at info@easemotionstore.com for assistance. We will work diligently to resolve any problems and ensure that your order reaches you in a timely manner.

Shipping Policy Updates:

• We reserve the right to update our shipping policy at any time without prior notice. Any changes will be reflected on this page, so we encourage you to review our shipping policy periodically.
  

Terms of Service

Overview

Welcome to EaseMotionStore. Throughout the site, the terms "we", "us", and "our" refer to EaseMotionStore. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

By using our website and purchasing our products, you agree to these Terms of Service. If you do not agree with any part of these terms, then you may not access the website or use any services.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete, or timely sources of information.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Section 5 - Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Section 7 - Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us.

Section 8 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 9 - Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

Section 10 - Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform or participate in any unlawful acts, or to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

Section 11 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk.

Section 12 - Indemnification

You agree to indemnify, defend and hold harmless EaseMotionStore and our affiliates, partners, officers, directors, agents, contractors, service providers, and employees, harmless from any claim or demand.

Section 13 - Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the country where EaseMotionStore operates.

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Section 14 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

For any questions about the Terms of Service, please contact us at info@easemotionstore.com.

Privacy Policy - EaseMotionStore

At EaseMotionStore, protecting our customers' privacy is a priority. This policy explains how we collect, use, and protect your personal information.

1. Information Collection

We collect information that you provide when making a purchase, contacting us, or subscribing to our newsletter. This may include your name, email, address, and payment details.

2. Use of Information

We use your data to process orders, provide customer support, send updates about products and offers, and improve our services. We do not sell or share your data with third parties, except when necessary to process payments or comply with legal obligations.

3. Data Protection

We implement security measures to protect your information from unauthorized access and fraud.

4. Cookies and Tracking Technologies

We use cookies to enhance the user experience and analyze website traffic. You can disable cookies in your browser settings.

5. User Rights

You may request the deletion or update of your personal data by contacting us at info@easemotionstore.com.

6. Policy Changes

This policy may be updated periodically. Any changes will be published on our website.

For more information, please contact us at info@easemotionstore.com.